Customer Success Engineer

Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.

The Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success.

Key Responsibilities

Customer Enablement & Adoption

Partner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success

Translate customer business requirements into scalable technical solutions within Salesforce and related systems

Guide customers on best practices for configuration, automation, and system design to maximize product value

Support customer health initiatives by identifying technical risks and proactively driving resolution

Salesforce & Technical Ownership

Configure and optimize Salesforce objects, fields, flows, validations, and automations

Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync)

Troubleshoot complex technical issues related to data integrity, performance, and system behavior

Maintain technical documentation including solution designs, configurations, and integration diagrams

Cross-Functional Collaboration

Act as a technical liaison between customers and internal Product, Engineering, and Support teams

Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities

Support pre-renewal and expansion efforts by validating technical feasibility and scalability

Value & Outcomes

Help customers achieve defined success metrics and ROI through technical enablement

Participate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment

Identify opportunities for automation, optimization, and technical expansion

Qualifications

Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required

Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role

Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred)

Be an active learner

Ability to manage multiple customers' task prioritization (i.e. holistic approach)

The desire to dive head first into an early-stage technology environment

Excellent communication, interpersonal, email and organizational skills

Attention to detail

Highly Accountable

Time management with respect to managing multiple projects at once

Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver

Positive and Inquisitive Attitude

Ability to provide technical solutions for medium to high complexity projects

Thrives on tackling challenges

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes.

Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.