Customer Success Manager

As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Key Responsibilities

Customer Ownership & Success

Own post-implementation success for a portfolio of customers

Build strong relationships with Controllers, Accounting Managers, and Finance leaders

Drive adoption, engagement, and value realization across accounts

Proactively manage account health and identify churn risk

Lead QBRs, success planning, and ongoing check-ins

Retention & Growth

Manage renewals for your book of business

Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

Partner with Sales to scope and close upsell and cross-sell opportunities

Maintain accurate renewal forecasts and risk pipelines

Product Adoption & Enablement

Lead customer enablement sessions and workflow optimization reviews

Support rollout of new product features and modules

Ensure customers are following best practices and getting maximum value from Campfire

Cross-Functional Collaboration

Partner closely with Implementation to ensure smooth handoffs and successful go-lives

Work with Support and Product to resolve issues and escalate customer feedback

Represent customer voice internally and help improve processes across the customer lifecycle

Experience & Qualifications

3+ years of Customer Success or Account Management experience in B2B SaaS

Experience supporting finance, accounting, or operations teams strongly preferred

Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

Strong technical aptitude and ability to learn complex platforms quickly

Bachelor’s degree or equivalent experience

Personal Attributes

Customer-first mindset with strong ownership and accountability

Excellent communicator and relationship builder

Organized, proactive, and comfortable managing multiple accounts

Strong problem-solver who thrives in a fast-moving startup environment

Growth mindset and eagerness to learn and develop