Customer Success Manager

Title: Customer Success Manager/ Brand Success Manager (Marketing)

Experience: 5 to 7 years.

Required: Influencer marketing experience

About Us:

We're a passionate startup at the forefront of AI-powered creator marketing. We're building a vibrant community and revolutionizing the way brands connect with influencers.

Who You Are:

You're a seasoned driven and results-oriented individual with a fire for innovation. You thrive in a fast-paced environment and possess exceptional problem-solving skills. You're a natural communicator with a deep understanding of brand needs and client relationship management. Additionally, you're passionate about the creator economy and ensuring brand success within it.

Key Responsibilities:

As a Brand Success Manager, you will be responsible for the entire post-sale client lifecycle, ensuring brands effectively utilize our platform to achieve their marketing goals. You will manage onboarding, act as the primary point of contact for accounts, oversee campaign execution, and foster strong, long-lasting client relationships. Your goal is to drive client satisfaction, retention, and platform adoption. The expectation is for this role to be building a team.

Onboarding

● Own and manage the entire onboarding process for signed clients, including conductinginitial calls, platform setup, and training.

● Clearly communicate briefs and set expectations to ensure a smooth start and successful implementation.

● Guide new clients to ensure they understand how to use the platform effectively to meet their objectives.

Account Management

● Serve as the primary point of contact (POC) for assigned brands on the Halo platform, building strong, trusted relationships.

● Respond promptly and effectively to general client concerns and questions.

● Ensure customers are leveraging the platform to its full potential and are satisfied with the results they are achieving.

● Gather, synthesize, and deliver client feedback to internal product and engineering teams to inform platform development.

Campaign Management

● Manage client campaigns end-to-end, coordinating with internal teams and monitoring progress.

● Develop presentations to summarize campaign results and next steps for enterprise customers.

● Collaborate closely with the creator team to maintain an updated view of campaign performance.

● Manage client expectations regarding campaign timelines, execution, and outcomes.

● Regularly review active campaign performance, identify and flag any issues, and work towards resolution.

● Monitor the Service Level Agreements (SLAs) dashboard and proactively address any discrepancies or issues.