Customer Success Manager

AI is rewriting how enterprises run. Payflows is the platform making it happen.

The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.

Payflows is building the AI-native Finance OS for enterprise — connecting every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made.

• In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI.
• One intelligent platform, endless possibilities.

The Role

You’ll be at the centre of how Payflows builds long-term customer partnerships — ensuring our clients not only succeed on our platform but expand with us.

As a Customer Success Manager , you’ll own relationships with enterprise finance teams — helping CFOs, Treasurers, and Procurement leaders achieve measurable results. You’ll drive adoption, unlock value, and identify opportunities to grow Payflows’ footprint within each account.

This is a role for someone who combines strategic thinking, relationship mastery, and commercial acumen — someone who thrives on impact, influence, and excellence.

Your Mission

Drive Adoption and Value

Partner with customers to deeply understand their objectives and translate them into success plans.

Ensure full adoption of Payflows’ platform across Finance, Treasury, and Procurement teams.

Deliver measurable outcomes that demonstrate business impact.

Build and Strengthen Relationships

Develop deep, trusted relationships with key decision-makers — from operational users to CFO-level stakeholders.

Serve as the voice of the customer internally, championing their needs and feedback across Product and Engineering.

Retain and Expand Accounts

Identify upsell and cross-sell opportunities by aligning Payflows’ capabilities with evolving customer goals.

Collaborate with Sales to execute account expansion strategies and renewals.

Operate with Precision

Monitor account health metrics, anticipate risks, and drive proactive engagement.

Maintain operational excellence through structured processes, documentation, and forecasting.

Collaborate Cross-Functionally

Partner with Product, Implementation, and Growth to ensure alignment, fast issue resolution, and seamless customer experience.

Who You Are

You have 2–5 years of experience in Customer Success, Account Management, or Consulting — ideally in B2B SaaS or fintech.

You’re a relationship builder — empathetic, curious, and trusted by executives and operators alike.

You’re commercially savvy — you understand how to identify business value, articulate ROI, and drive expansion.

You thrive in high-performance environments , balancing strategic thinking with operational execution.

You’re data-driven — comfortable interpreting usage metrics, identifying risks, and designing playbooks for retention and growth.

You communicate with precision — concise, confident, and customer-centric.

You’re fluent in English and French, other languages are a plus.

Your Skills

Proven track record managing or enterprise SaaS accounts , driving adoption and expansion.

Exceptional stakeholder management and communication skills — from onboarding to QBRs.

Strong analytical mindset — able to interpret data and make decisions that improve customer outcomes.

Experience building and executing account success plans tied to measurable KPIs.

Passion for SaaS, finance, and automation — you want to help modern CFOs and Treasurers succeed.

Ownership mentality — you don’t wait for direction, you act on insight.

Our Non-Negotiables

• Resilience — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges and thrive in the fight.
• Hunger — You push yourself (and the company) to raise the bar and maximise impact.
• Trustworthiness — You take ownership, solve problems, and get it done with integrity and consistency.

• This isn’t a support role — it’s a performance role.
• If you’re hungry to build relationships that drive real business impact, welcome to Payflows.

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