Customer Success Manager

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

About Picus

Picus Security is an exposure validation company. One platform proves what attackers can exploit and what your defenses stop, turning every exposure into a defensible decision, autonomously and at the machine speed today's AI threats demand.

Picus validates attack surfaces, exposures, and security controls as one continuous loop: validate, decide, fix, re-validate. Instead of ranking findings by severity score, Picus proves which exposures are genuinely exploitable in your environment, including the business-critical, restricted, and air-gapped assets a live exploit can never safely touch, so teams act on what truly matters and resolve each exposure into a clear call to patch, mitigate, monitor, or accept with evidence.

The Picus Platform spans Autonomous Penetration Testing, Exposure Validation, and Breach and Attack Simulation, unified by Picus Swarm, a swarm of AI agents that runs the whole validation loop continuously. It reaches across on-prem, hybrid cloud, and endpoint environments, with 75+ integrations that ingest from scanners like Tenable and Wiz and operationalize through your EDR, SIEM, firewall, and ticketing tools.

The pioneer of Breach and Attack Simulation, Picus proves and improves the security controls you already own, doubling control effectiveness within three months. Picus holds a 95% recommendation rate, 4.9 on G2, and 4.8 on Gartner Peer Insights, and is the #1 Leader on Frost Radar for Automated Security Validation.

About The Role

A results-driven individual with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company. We are looking for a smart and driven professional to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform.

Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Architect (CSA) with proven experience and a passion for executing value-driven security solutions. You will be responsible for onboarding new customers, expanding our platform capabilities, and retaining our Enterprise customer base. The Architect will create customer value and contribute to the overall sales team and business success. This position requires that the candidate be a subject matter expert with business acumen.

The role will align with the Regional Solution Architect, Sales VP, Product Management, as well as supporting roles in Marketing and Customer Success. The Architect will work within our Solution Architect team and collaborate within the Sales organization to define solutions for enterprise customers while aligning with partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.

What You'll Do

Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews,

Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities,

Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards,

Build a working relationship with senior management to present a vision of how Picus is utilised and incorporated into the operations team

Represent Picus customer success stories and best practices at events, panels, and webinars,

Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations,

Provide customer-driven feedback on product enhancements and feature requests,

Willing to travel within APAC for on-site customer meetings, training sessions, and key industry events.

What You Have

BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and IT Systems,

At least five years of experience working within a Sales Engineering or Customer Success role,

Demonstrated success building executive relationships and driving strategic account planning,

Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation,

Understand the architecture/design of solutions built on-prem and cloud,

Experience managing complex customer lifecycles from onboarding through renewal and expansion,

Demonstrated ability to be consultative, proactive, and outcome-focused.