Pumpcareers
Customer Success Manager
San Francisco, CA
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 20 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
About the Role
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What You’ll Do
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
Have the ability to grow, develop and learn in a fast-paced, start-up environment
Work directly with some of the fastest growing companies in the US
Help Pump scale effectively by handling support requests over phone, email and chat
Help us maintain a industry leading satisfaction rate with our customers
Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
Learn the Pump Platform inside and out to maximize effectiveness with our customers
What You Need
Ability to provide support to customers over email, slack, and in-app support channels
Excellent verbal and written communication skills
Experience collaborating closely with teams outside of support
Strong background in customer support via email and phone
Investigative and critical thinking skills
Desire for ownership and growth in role over time
Ability to work evenings and weekends as needed
Nice to Haves
Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
Benefits
Competitive compensation + equity
Comprehensive medical and dental coverage
401(k) plan
Generous paid time off, including 13 days of accrued PTO, 9 sick days, all 11 federal holidays, and a company-wide winter break from December 24 through January 1
Free lunch at the office
Free access to the building gym
Annual company-paid retreats
Developmental bonuses: support for professional development tied to cloud and related fields
Listed on hirly, a job board. hirly is not the employer: Pumpcareers is hiring for this role.
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