Customer Success Manager

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.

What you will do

Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes

Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy

Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value

Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance

Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat

Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals

Represent the voice of the customer internally to help inform sales processes and product development

What we are looking for

Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships

Relevant experience in media/digital agencies is a plus

Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat

Ability to work independently, manage priorities, and make sound decisions for your assigned accounts

Ability to explain complex concepts clearly and translate data into practical insights

Strong written and spoken communication skills, professional proficiency in spoken and written Mandarin is required.

Willingness to travel for customer meetings, conferences, and industry events when needed

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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