Customer Success Manager

About Spaak

At Spaak, we partner with leading public affairs teams to define what the profession looks like in the age of AI.

Our agentic operating platform lets customers cover more markets, act on more policy developments and focus on the work only humans can do, all without growing their team.

Something you want to be part of?

Joining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.

The Spaak team operates out of Copenhagen and Brussels, with more cities to come.

Something you want to be part of?

Joining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.

The Spaak team operates out of Copenhagen and Brussels, with more cities to come.

We are looking for:

Someone with a few years of experience from the EU bubble that wants to be part of helping public affairs teams through the AI era by implementing and supporting them in their use of the Spaak platform

What you’ll do:

Be the day-to-day point of contact for a large portfolio of consultancies, associations and in-house PA teams

Own the support queue for your clients: answer questions, fix setups and follow bugs through with Product until they’re solved

Track usage and engagement, flag at-risk clients early and prepare renewals

Partner with Sales on handovers, and product on feedback/feature requests

Onboard new clients and get them live with monitoring that fits how they work

Who you are:

You have a background in public affairs, government affairs or policy work, whether in-house, at a consultancy, at an association or in the public sector

You’re ambitious and feel at home in a fast-paced, intense environment

You’re self-driven and take ownership of the processes and relationships you build

You’re structured and analytical, but pragmatic and focused on impact

You’re humble, collaborative and focused on what’s best for the client

What you’ll get:

Truly meaningful and exciting work: You’ll help our incredibly skilled customers move into a future AI-driven era

Incredibly skilled colleagues: We are gathering a team of A-players to be your colleagues

Front-row seat at a fast-growing company: You'll learn from being part of an exciting, but hard, journey of scaling a company in a complex space.

Competitive compensation: Competitive salary, benefits, and opportunities to grow.