Customer Success Manager (Dental RCM)

Location - Ahmedabad, Gujarat (Onsite)

Shift Timing

Night Shift – 06:30 PM IST to 03:30 AM IST

About the Role

• •We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction.
• •The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement.

Key Responsibilities

• •Serve as the primary relationship manager for assigned dental practice clients.
• •Ensure successful execution of Dental RCM processes and achievement of client KPIs.
• •Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns.
• •Conduct regular client meetings, performance reviews, and business updates.
• •Monitor account health, identify risks, and implement retention strategies.
• •Analyze revenue cycle performance metrics and provide actionable recommendations.
• •Handle escalations and ensure timely resolution of operational issues.
• •Drive client satisfaction, retention, and long-term partnership growth.
• •Collaborate with leadership teams to improve workflows and service delivery standards.
• •Maintain detailed documentation of client interactions, action plans, and follow-ups.

Required Qualifications

• •Minimum 5–6+ years of experience in Dental Revenue Cycle Management (RCM).
• •Strong preference for candidates with end-to-end Dental RCM exposure.
• •Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered.
• •Excellent verbal and written communication skills with a neutral-to-US accent.
• •Strong client-facing and stakeholder management experience.
• •Good analytical, problem-solving, and troubleshooting abilities.
• •Ability to manage multiple client accounts and priorities simultaneously.
• •Comfortable working in a fast-paced, metrics-driven environment.
• •Technical Requirements
• •Hands-on experience with major Dental Practice Management and RCM software platforms.

Strong understanding of

• •Accounts Receivable Management
• •Insurance Verification
• •Claims Processing
• •Denials Management
• •Payment Posting
• •Revenue Cycle Analytics
• •Experience working with US dental practices is highly preferred.

Preferred Skills

• •Customer Success or Account Management experience within Dental RCM.
• •Strong presentation and client communication skills.
• •Ability to identify process improvement opportunities and drive execution.
• •Experience working with US-based clients and teams.

What We Are Looking For

• •A proactive, client-centric professional who can build strong relationships with dental practices.
• •Someone who understands both operational Dental RCM workflows and customer success management.
• •A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.