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Jobgether

Customer Success Manager (Founding)

US

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hirly's read of this role

Role family
Customer support
Seniority
Lead / management
Country
US
Work mode
Remote-friendly
First seen by hirly
2 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Founding) based in United States.

  • This is a founding customer success role with the opportunity to shape the function from the ground up at a fast-growing technical SaaS company.
  • You’ll build trusted relationships with strategic customers, from hands-on developers to senior product and business leaders.
  • The role combines customer success, retention, expansion, and strategic account management across a growing customer base.
  • You’ll help customers maximize the value of an API-focused platform by understanding their technical use cases and business goals.
  • Working closely with Engineering and company leadership, you’ll turn customer feedback into actionable product insights and solutions.
  • You’ll also create scalable playbooks, processes, and outreach strategies to support hundreds of customers efficiently.
  • This is an ideal environment for a proactive, technically curious customer success professional who enjoys building rather than simply following established processes.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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