Customer Success Manager - GCC

ABOUT THE ROLE

We are seeking a highly commercial, objective-driven Customer Success Manager based in Doha to own end-to-end client revenue growth, product adoption, and account success across our enterprise base in Qatar and select GCC markets (including Saudi Arabia, Oman, Bahrain, and Kuwait). As a senior individual contributor, you will translate platform value into tangible business outcomes, aggressively driving account expansion and managing complex revenue targets alongside executive-level relationships across the region.

WHAT YOU’LL DO

· Own Regional Commercial Growth & Revenue: Drive end-to-end client revenue growth across Qatar, KSA, Oman, Bahrain, and Kuwait. Consistently deliver against strict revenue and retention targets by independently identifying, negotiating, and closing cross-sell and upsell opportunities.

· Drive Redemption & Catalog Adoption: Understand diverse redemption categories deeply (e.g., travel, digital gift cards, experiences, merchandise). Monitor and aggressively drive redemption volumes by collaborating directly with Growth teams on both the client and internal sides to tailor offerings for GCC consumer preferences.

· Strategic Account Management: Command the post-sale lifecycle for large enterprise, banking, and government-linked clients across the region. Translate client goals into robust success plans, ensure seamless onboarding, conduct high-impact quarterly business reviews (QBRs), and proactively mitigate retention risks.

· Stakeholder Alignment & Local Nuance: Navigate regional procurement, governance, and business culture norms across Qatar, Saudi Arabia, and other GCC territories to build trust and drive long-term program stickiness.

· Cross-Functional Collaboration: Partner with Product and internal support teams to channel actionable feedback, influence roadmap improvements, and resolve complex integration or operational issues efficiently.

WHAT WE’RE LOOKING FOR

· 4–6 years of customer-facing experience in account management or customer success, with a proven track record of managing and delivering against strict commercial and revenue targets.

· Demonstrated experience managing complex enterprise accounts across Qatar and other key GCC markets (KSA, Oman, Bahrain, Kuwait, and any other expanding markets).

· Deep understanding of regional commercial norms, relationship-driven stakeholder management, and enterprise procurement cycles in the Gulf region.

· A sharp commercial mindset with a demonstrated ability to cross-sell, upsell, and uncover new revenue opportunities within existing accounts.

· A firm grasp of Customer Success as a strategic, revenue-generating engine rather than a support function.

· Clear, confident communication and negotiation skills, with the ability to translate technical product features into strategic business ROI for C-level buyers.

· Fluency in English (professional proficiency in Arabic is preferred).

· Based in Doha with a valid QID / transferable work residency.

NICE TO HAVE

· Prior domain experience in loyalty programs, customer engagement platforms, fintech, or HR tech B2B SaaS.

· Experience servicing Tier-1 banks, telecom operators, conglomerates, or large government-linked entities across Qatar, KSA, or Oman.

WHY JOIN US

Customer retention and account expansion are the engines of our sustained growth. In this role, you will hold direct, high-visibility commercial ownership over a critical and rapidly growing portfolio in the Gulf. As a senior individual contributor, you will shape long-term commercial outcomes, maximize client platform investments, and directly impact our regional market footprint.