Dreamtime

Customer Success / Parent Support Executive

Hyderabad, India

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Stated salary: ₹360,000 per year
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

🌟 Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive – WFO

📍 Work Location: Hyderabad (RAD, Madhapur)

📅 Working Days : Monday to Saturday (9:45 AM – 6:45 PM)

💰 Salary: ₹360000 to 4 LPA (including PF )

👥 Positions : 1

📆 Immediate Joiners Required

💻 Laptop is Mandatory (BYOD)

🔍 Role Overview:

We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

✅ Requirements :

1–2 years of customer service experience (Education sector preferred)

Calling experience is mandatory

Good communication skills and a helpful attitude

Basic knowledge of tools like Zoho Desk is a plus

Freshers with excellent communication skills may also apply

🎯 Key Responsibilities:

Assist in fee payment follow-ups

Support onboarding of students and parents

Coordinate with academic, sales, and ops teams

Guide parents and students on processes

Help with student kit coordination and delivery tracking

Handle parent queries via calls and virtual meetings

Maintain basic reports and documentation

she had to go at least 2 to 3 times Hub (Jubilee Hills).

🌟 Desired Skills:

Good spoken and written English

Friendly, calm, and professional on calls

Quick learner with tech adaptability

Team player with strong follow-up skills

📩 Interested candidates can share their CV at [[email protected]].

📞 Contact: +91 9966099521

Original posting on Dreamtime's site ↗

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