Customer Success Representative

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Job Responsibilities:

The CSR team assists the business development team through various strategic CRM, market research, lead generation, and account management functions. The following is a non-exhaustive list of responsibilities and areas of ownership of;

• •Responsible for prospecting, qualifying and generating new sales leads to support the Sales Team through various channels
• •Actively support our global business development
• •Provides key marketing research and identified new business development opportunities
• •Manage data for new and prospective clients in Salesforce.com (CRM)
• •Developed & manage client engagement strategies
• •Assist implementing strategic approaches towards new key accounts/clients
• •Creating monthly reports on all sales created through CSR's efforts

What this looks like:

• •Identify key buyers through multiple lead gen channels (LinkedIn, Salesforce, Google) based off the requirements provided by the regional sales managers
• •Effectively manage large amounts of incoming calls
• •Identify and assess customer’s requirements and facilitate appropriately
• •Build sustainable relationships with clients and the BDM
• •Provide accurate, valid and complete information by using the right methods/tools
• •Meet personal/team targets and call handling quotas
• •Keep records of customer interactions, process customer accounts and file documents
• •Follow communication procedures, guidelines and policies
• •Respond to all client queries
• •Review or make changes to customer accounts
• •Record details of customer contacts and actions taken
• •Review and select standard responses for answers or solutions
• •Escalate queries or quotes when needed
• •Identify new prospects within current clients
• •Clean/Update up old data within the CRM

Additional Job Details:

REQUIREMENTS

• •2-4 years of sales and/or account management experience
• •Bachelor’s Degree required

KEY COMPETENCIES REQUIRED FOR THIS ROLE

• •Microsoft Office
• •Salesforce experience
• •Results oriented