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Bettyjobboard

Customer Success Representative | Betty CA

Sofia, Bulgaria

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
BG
Work mode
On-site / unstated
First seen by hirly
13 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • About Us:
  • Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.

Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.

Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

We are honest - we value honesty in all aspects.

Bring the Olives - we offer premium customer experience.

Think Big - we believe in always striving for more.

Key Responsibilities:

Providing prompt and empathetic responses to customer inquiries through various channels, including email and chat.

Conducting customer education sessions, guiding them through the features and functionalities of our platform.

Actively gathering and analyzing customer feedback, collaborating with product and development teams to enhance user experience.

Monitoring customer satisfaction metrics and develop strategies to improve them, ensuring high levels of engagement and loyalty.

Work in shifts, including late and night shifts!

Requirements:

Prior experience in customer service, support, or a related client-facing role.

Exceptional communication and interpersonal skills, with an ability to handle challenging

customer interactions with patience and professionalism.

Quick learner with the ability to understand and explain complex systems and processes.

A passion for customer satisfaction and a deep understanding of customer-centric service practices.

Works well under pressure and ability to deliver within deadlines.

Fluency in English.

What we offer:

Competitive salary package

Performance-based bonus

Premium Health insurance

Career and skills development opportunities

Fun and collaborative team environment

New modern office space

Original posting on Bettyjobboard's site ↗

Listed on hirly, a job board. hirly is not the employer: Bettyjobboard is hiring for this role.

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