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LevelUp

Customer Success Specialist [2644-128605]

Manila

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
PH
Work mode
Remote-friendly
First seen by hirly
27 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

The Customer Success Specialist is a key member of our team, responsible for managing the commercial execution and retention of high-volume accounts. This role focuses on the end-to-end renewal process, contract administration, and fostering strong customer relationships to ensure high revenue retention. Working in North America Central Time, the specialist will collaborate closely with Customer Success Managers (CSMs) to provide a unified and exceptional customer experience. This position requires a proactive, agile, and highly accountable individual who thrives in a collaborative, fast-paced environment and is committed to maintaining impeccable data integrity and driving performance against key metrics.

Work Configuration & Benefits

Work Schedule: Monday to Friday, 10:00 PM to 7:00 AM PHT (8:00 AM to 5:00 PM CST). Absolute adherence to scheduled hours is required.

Setup: Fully remote position with a standard 40-hour fixed-schedule work week. Equipment is provided.

Benefits: HMO coverage and 13th-month pay.

Culture: A company culture focused on the well-being of its team members, promoting a good work-life balance and a respectful work environment.

Reference: 2644-128605

Original posting on LevelUp's site ↗

Listed on hirly, a job board. hirly is not the employer: LevelUp is hiring for this role.

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