Customer Success Specialist

Description

About Us

Trex Fencing FDS is the development and distribution partner for Trex—the world’s leading outdoor living materials manufacturer—for its fencing line. We are a rapidly growing, entrepreneurial company looking for talented and committed individuals who enjoy customer service, inside sales, and supporting customer success.

Position Overview

• We are seeking a Client Services Representative to work directly with consumer and business customers by responding to product inquiries, building quotes, processing orders, and supporting our outside sales team.
• This role also requires booking warm leads and scheduling appointments for the sales team , so comfort with light outbound communication is essential.

This position is on-site in Provo, Utah . Remote work is not available.

Job Type: Full-time 8 AM-5 PM Monday through Friday, located in Provo, Utah.

Pay range: $21-$22 per hour DOE Benefits:

What You’ll Do

• •Interact with a variety of customers, including fence contractors, distributors, homeowners/DIYers, home builders, and retail partners (e.g., Home Depot, Lowe’s).
• •Respond to customer inquiries via phone and email to provide product information, build quotes, process orders, and support sales activity.
• •Review project plans and specifications (training provided) to generate accurate pricing for fence projects.
• •Complete proactive follow-up on customer requests and outstanding quotes.
• •Book warm leads and schedule appointments for the sales team based on inbound interest, quote requests, and follow-up activity.
• •Maintain and develop strong relationships with accounts through consistent communication.
• •Investigate product claims and provide resolutions in accordance with company policy.
• •Support business development activities through email, text, social media outreach, and outbound phone calls when needed.
• •Enter and track customer interactions through our CRM system accurately and consistently.
• •Provide administrative and customer support to assigned field reps.

Requirements

What You’ll Bring

• •Some college coursework or equivalent relevant experience.
• •1+ year of experience in customer service, account management, or inside sales.
• •Strong written and verbal communication skills — most of your day will be spent speaking with or emailing customers.
• •Comfort making outbound calls to warm leads and booking appointments for the sales team.
• •Proficiency with Microsoft Office and familiarity with CRM systems (preferred).
• •High attention to detail, strong organization skills, and a customer-focused mindset.

Education:

High School Diploma

Technical:

• •Customer Service: 1 year (Preferred)
• •Microsoft Office: 2 years (Preferred)
• •CRM Systems: 6 months (Preferred)

We’ve got you covered.

FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• •401(k) matching
• •Dental insurance
• •Employee discount
• •Health insurance
• •Health savings account
• •Paid time off
• •Vision insurance