Customer Success Specialist

About Wonderschool

Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.

We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.

Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.

What You’ll Do

• Onboard and activate providers - listing live, enrolled, recruit and hire.
• Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
• Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
• Be the voice of the provider and the program back to product, engineering, and sales.
• Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
• Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
• Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.

What You Bring

• 2+ years in sales, account management, or customer success.
• A background in education; early childhood education preferred.
• Experience building products or internal tools, with hands-on comfort using AI tools.

Location

Based in San Francisco, in-office with the team, five days a week.