Customer Success Specialist – Translation & Localization

• About the Role
• Day Translations is seeking a proactive, sales-driven Customer Success Specialist to strengthen client relationships, ensure excellent service, and grow repeat business. Our goal is to know our clients, anticipate their needs, and turn excellent service into lasting partnerships.

Responsibilities

Research every client before reaching out, understanding their business, industry, projects, and language service needs

Call clients regularly to check project progress, gather feedback, and resolve concerns

Identify new opportunities within existing accounts and recommend relevant services

Re-engage inactive clients

Coordinate with project managers to keep projects on track and clients informed

Maintain accurate CRM records and follow-ups

Requirements

Strong knowledge of translation, localization, and interpreting

Excellent English and phone communication skills

Proven experience in sales, customer service, research, and relationship building

Organized, resourceful, and comfortable taking initiative

• Dynamic Role and Flexible Hours
• Responsibilities will evolve with client needs and business priorities. You should enjoy a varied, adaptable role and have flexibility in your working hours to accommodate client schedules, different time zones, and team coordination.

Required Loom Video

To apply, include a 2–3 minute Loom recording in English introducing yourself, outlining your relevant experience, and explaining how you would research a client and identify their needs before a follow-up call. Submit a viewable Loom link in the application.