Uberall

Customer Support Advisor

Philippines

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: PH
Work mode: Remote-friendly
First seen by hirly: 28 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

We are looking for a Customer Support Advisor to join our team! If you are a tech-savvy individual eager to grow your career in Technical Support and you enjoy solving difficult technical application issues, let’s chat!

You will help our clients and partners navigate our Location Marketing Cloud, answer their technical questions, and make sure they have an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver great support and solutions. Building and maintaining relationships across departments will be key to your success, including close collaboration with the other Technical Support & Services teams, such as Implementation.

Your Responsibilities

Manage technical support requests from our clients, with a focus on KPIs like customer satisfaction

Escalate bugs through the right internal channels (e.g. Jira) and teams

Collaborate closely with colleagues across the wider Customer Organization, including Customer Success, Sales, and Implementation

Your Profile

Experience in Customer or Technical Support, preferably in a B2B SaaS environment

Excellent written and spoken English

Able to work independently and comfortable working remotely

Motivated by finding great solutions for customers, with a truly service-oriented approach

Able to quickly get up to speed on new and technically complex issues, prioritize them, and stay organized

Ideally, experience with ticketing and CRM systems (e.g. Jira, Salesforce)

Good level working with Excel or Google Sheets

Experience working in an international team

Open to new ideas and approaches

Comfortable researching new issues

Access to a strong and reliable internet connection at home

Some completed college education

Eligible to work in the Republic of the Philippines

Bonus Points

Basic MySQL skills, including writing and updating queries

Understanding of HTML, CSS, and JavaScript, and able to troubleshoot browser errors

Previous experience with APIs, including working in Postman

Basic understanding of location management on networks such as Google and Facebook

Original posting on Uberall's site ↗

Listed on hirly, a job board. hirly is not the employer: Uberall is hiring for this role.

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