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Jobgether

Customer Support Analyst

India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
Remote-friendly
First seen by hirly
5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Analyst based in India.

  • This is a customer-facing support role at the intersection of technology, hospitality, and problem-solving.
  • You’ll help hotel teams resolve technical issues across a sophisticated, interconnected platform.
  • The role involves managing a high volume of cases across chat, email, and phone while maintaining strong service quality.
  • You’ll investigate root causes across workflows, payments, integrations, and platform configurations rather than simply closing tickets.
  • You’ll also use AI tools to improve your own workflows, reduce handling time, and develop repeatable support practices.
  • Working in a fast-moving, remote-first environment, you’ll collaborate closely with senior support specialists and Product and Engineering teams.
  • The role offers an opportunity to build deep product expertise and grow toward areas such as senior support, onboarding, or product.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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