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Sutherland

Customer Support Associate – Polish & English | Telecom Project

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
BG
Work mode
Remote-friendly
First seen by hirly
6 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

Join our team supporting customers of a leading international telecommunications provider.

You’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.

No sales or upselling — your focus is on solving customer issues and delivering a great experience.

What You’ll Do

  • Handle customer inquiries through voice and non-voice channels
  • Resolve service-related issues and aim for first-contact resolution
  • Provide clear, professional, and empathetic support
  • Accurately document customer interactions
  • Follow established processes and procedures

What We’re Looking For

Must-have:

  • Polish – C1
  • English – B2
  • Undergraduate, graduate, postgraduate education or equivalent
  • Strong communication and computer skills
  • Availability to work on shifts Monday–Saturday, 09:00–18:00

Nice to have:

  • Customer service, BPO, or telecommunications experience
  • Experience with CRM/ticketing systems
  • Strong problem-solving and customer-focused mindset

What We Offer

  • Competitive salary + performance bonus
  • Additional health insurance
  • Food vouchers
  • Paid training and onboarding
  • Relocation support for eligible candidates moving to Sofia
  • Ongoing learning and career development
  • International and supportive work environment

Work model: Onsite – Sofia

Working hours shifts : Monday–Saturday, 10:00–19:00

Channels: Voice & mail 

Sutherland is a global leader in Customer Experience Management, operating in 60 countries and supporting customers in 17 languages. In Bulgaria, our 2,000+ employees work from Sofia, Varna, Burgas, and remotely.

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

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