InstaWeb Labs Pvt Ltd

Customer Support Executive

Mumbai, Maharashtra, India

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 7 Oct 2026

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the posting

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution. Responsibilities Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp. Troubleshoot basic product issues and escalate when required. Update all tickets and chats with clean, accurate notes. Meet first response and resolution targets as per internal SLAs. Maintain a consistent brand tone in every customer interact…

Original posting on InstaWeb Labs Pvt Ltd's site ↗

Listed on hirly, a job board. hirly is not the employer: InstaWeb Labs Pvt Ltd is hiring for this role.

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