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Meetanshi Technologies

Customer Support Executive

Bhavnagar, Gujarat, India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Customer Support Executive

  • Location: Bhavnagar
  • Work Mode: Work From Office
  • Experience: 1– 5 Years

About the Role We are looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, and provide timely and appropriate solutions. The ideal candidate should be customer-focused, patient, and comfortable handling queries through different communication channels.

  • Key Responsibilities
  • Client communication, requirement gathering, and requirement clarification.

Coordinate between clients, developers, QA, and design teams.

Manage Magento/e-commerce projects, Shopify inquiries, presales, aftersales and multiple business requirements.

Define project scope, and handle change requests.

Track development, QA, UAT, pending tasks, and project timelines.

Coordinate defect resolution and customer feedback.

Prepare functional requirements and communicate them clearly to the technical team.

Handle project follow-ups, approvals, and delivery coordination.

Manage multiple projects and ensure requirements, changes, and commitments are properly tracked.

Basic understanding and coordination of Magento, APIs, third-party integrations, payment gateways, and deployment-related activities.

  • Requirements
  • Good verbal and written communication skills.

Strong customer-handling and interpersonal skills.

Good problem-solving and logical thinking abilities.

Ability to understand and explain technical information in a simple manner.

Basic knowledge of computers and web applications.

Ability to multitask and manage multiple customer queries.

Positive attitude with a willingness to learn.

  • Preferred
  • Experience in Customer Support / Technical Support / Client Communication will be an advantage.

Familiarity with eCommerce, Magento, Shopify, or web-based products is a plus.

  • What We Offer
  • Professional and supportive work environment.

Opportunity to learn about eCommerce and web technologies.

Growth and learning opportunities.

Exposure to international clients and projects.

Original posting on Meetanshi Technologies's site ↗

Listed on hirly, a job board. hirly is not the employer: Meetanshi Technologies is hiring for this role.

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