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Re'equil india private limited

Customer Support Executive

Chandigarh, India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

1. Handle customer inquiries via email, chat ,incoming & outgoing calls, WhatsApp, and social media.

2. Resolve customer complaints and provide appropriate solutions within the defined turnaround time.

3. Maintain accurate customer records and update CRM systems.

4. Escalate complex issues to the relevant teams and follow up until resolution.

5. Meet defined KPIs such as CSAT, SLA, AHT, First Response Time, and Resolution Time.

6. Ensure all customer interactions are professional, empathetic, and aligned with the brand's tone of voice.

7. Identify recurring customer issues and share feedback with internal teams for process improvement.

  • RequirementsBachelor's degree in any field.
  • 1–3 years of experience in customer support/customer service (freshers with excellent communication skills are welcome).
  • Excellent verbal and written communication skills.
  • Experience with CRM software and omni channel customer support.
  • Strong time management, multitasking, and organizational skills.
  • Attention to detail with a commitment to delivering high-quality customer service.
  • Good problem-solving and interpersonal skills.
  • Proficiency in Microsoft Excel and MS Office applications.
Original posting on Re'equil india private limited's site ↗

Listed on hirly, a job board. hirly is not the employer: Re'equil india private limited is hiring for this role.

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