Customer Support (Inside Sales)

• Who We Are:
• At OPENLANE we make wholesale easy so our customers can be more successful.

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

• Our Values:
• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

Competitive Pay

Mandatory Benefits: SSS, PhilHealth, Pag-IBIG

13th month pay

Paid Vacation and Sick Leave

Birthday Leave

HMO (available 2 months from start date)

SSS Maternity and Paternity Leave

• Why Join Us?
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful

Job Overview

Inside Sales Representative is responsible for effectively promoting business on pre-owned vehicles to customers through various channels. The role is crucial in the sales process, from initial customer contact to follow ups if needed. This position requires strong communication skills, a deep understanding of automotive products, strong sales experience, integrity and the ability to build and maintain customer relationships. These qualities contribute to the success of inside sales representatives in a dynamic and competitive sales environment. The specific requirements may vary based on the industry, business unit, and product or service being sold.

Responsibilities and Duties

• •Customer Engagement:
• •Respond promptly to customer inquiries through phone calls, emails, and other communication channels.
• •Provide information about available used cars, including features, specifications, and pricing.
• •Schedule and conduct virtual or in-person vehicle demonstrations for potential buyers.

• •Sales Process:
• •Guide customers through the sales process, from initial contact to the final sale.
• •Conduct needs assessments to understand customer preferences and budget constraints.
• •Collaborate with other team members, including finance and inventory management, to ensure a smooth sales process.

• •Product Knowledge:
• •Stay updated on the features and specifications of the pre-owned vehicles in the inventory.
• •Educate customers on the benefits of purchasing used cars and address any concerns they may have.

• •Negotiation and Closing:
• •Negotiate terms and conditions with customers to secure the sale.
• •Close sales and complete necessary paperwork, ensuring all legal and compliance requirements are met.

• •Customer Relationship Management:
• •Build and maintain positive relationships with customers to encourage repeat business and referrals.
• •Follow up with customers post-sale to ensure satisfaction and address any concerns.

Qualifications

• •Previous experience in automotive sales, particularly in the used car market, is preferred.
• •A college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.
• •At least 5 years of Customer Service experience, with background in Sales
• •Strong communication and interpersonal skills.
• •Knowledge of automotive products, features, and industry trends.
• •Ability to work in a fast-paced sales environment.
• •Proven track record of meeting or exceeding sales targets.
• •Familiarity with Salesforce, Five9 and Zoom.

Sound like a match? Apply Now - We can't wait to hear from you!