Customer Support Manager

About Peec AI

AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.

Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.

About the role

We’re looking for a Customer Support Manager to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.

What you’ll do

Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high

Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs

Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams

Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

Onboarding new colleagues to our support processes and helping them with day-to-day questions

Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day

Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

What we’re looking for

2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup

Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain

A self-driven, AI-native problem-solver who knows how to get shit done

Clear and warm communication skills - whether over email, chat, or live calls

English and German language fluency

Bonus Points

Exposure to customer support automation & reporting

Basic SEO/GEO skills and first touchpoints with tools in that space

Experience working in a high-growth, venture-backed startup environment

What we offer

Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups

Regular team events and offsites

Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside

Paid Meal and Uber rides home when working late

One of the most beautiful office spaces and work environments in Berlin