Customer Support Officer - Arabic Speaker

The ideal candidate will possess the following qualifications/skills:

Proven customer support experience

Experience/background in Forex and the Financial Market is a plus

Excellent command of the English and Arabic languages, both verbal and written

Proficiency in the use of Microsoft Office Word, Excel, Outlook

Strong phone contact handling skills and active listening

Ability to work under pressure and meet deadlines

Excellent communication and presentation skills

Flexible to work on a weekly rotating shifts 24/7 (morning/ afternoon/ night)

The successful candidate will be accountable for:

Effectively managing the company chats, E-mails and calls

Identifying and assessing customer’s needs to achieve satisfaction

Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

Offer support to the lead/client within the specified time frame

Updating CRM and keeping records of all communications and action taken

Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks

Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

Work independently and in teams

Follow standard processes and procedures.

The successful candidate will receive:

Remuneration according to qualifications and experience

13th Salary

Medical Insurance Scheme

Provident Fund

Company’s Group Discount Scheme

Inhouse fitness room with classes

Modern working space at a central and convenient location of Limassol close to the highway

Friendly multinational environment

Birthday Leave

Opportunities for professional learning and growth