Customer Support Officer - Vietnamese Speaking 

XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Customer Support Officer - Vietnamese Speaking to join our team of experts.

XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.

At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values ​​diversity, growth, and excellence.

Responsibilities:

Respond to inquiries via live chat, email, and phone.

Introduce financial products and services.

Provide advanced financial customer service.

Work with other departments as required.

Contribute to teamwork to achieve goals.

Consult with appropriate specialist staff as required.

Perform other duties as directed by the manager.

Offer guidance and troubleshooting support to assist clients.

Handle client inquiries appropriately and ensure that high-level service is provided.

Identify areas for improvement and share suggestions and feedback with the team.

Work with other departments as required - change to Cooperate effectively with other departments.

Requirements:

Business related degree and experience

Customer service/support experience in the financial industry preferred

Customer service/support experience required

Location: Malaysia office

Excellent verbal and written skills in Vietnamese

Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)

Good command of the English language (oral and written) is a must.

Ability to multitask and highly adaptable

Excellent communication and interpersonal skills

Excellent computer literacy

Offers:

Competitive compensation

Working in a global and fast-growing organization

Friendly, supportive, positive and professional team of experts

Multicultural and diverse environment

Full-time employment

Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).

Competitive allowances

Medical insurance

Onsite/hybrid working conditions

Night Shift Allowance

Follow us on social media:

LinkedIn: https://www.linkedin.com/company/xscomglobal

Facebook: https://www.facebook.com/xscomglobal

Instagram: https://instagram.com/xscomglobal

If you have a passion for Customer Support and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.