Customer Support Operator (part-time)

Who we are

Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in‑house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovative—rewarding hard work and encouraging people to grow. In our constantly evolving environment, you’ll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters. The world is waiting for you—and so are we.

We are currently looking for a Part-time Customer Support Operator to join our team. In this part-time , permanent position you will cover busy periods in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.

What we offer

A guaranteed number of hours per month and the following working hours: 5AM- 11AM; 5PM- 11PM, or either or both; Monday to Sunday )

Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

Paid Annual Leave, plus bank holidays (Holiday buy back option available)

Extensive product and on the job/cross training opportunities with outstanding resources available

Encouraging and collaborative team environment

Career development through various career ladders including Customer Service

Dedication to safety through our Zero Harm policy

Access to business resource groups

What you will do:

Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting

Answer intercoms and inbound telephone calls professionally, quickly and effectively

Effectively use the telephone systems and follow the guidance of the company policy and procedures

Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)

Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly

Report any operational difficulties and problems to the supervisor on duty

What we look for :

The ability to work under pressure, to be self-motivated and able to work independently or as a team member

The ability to prepare letters, reports and documents in an accurate and concise manner

The ability to communicate diplomatically and effectively, both verbally and in writing

Sufficient investigative skills to identify the root cause of any problems identified

SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.

IT literacy and a minimum of grade C in English and Maths.

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