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Questel

CUSTOMER SUPPORT REPRESENTATIVE

Arequipa, Arequipa, Remote

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
PE
Work mode
Remote-friendly
First seen by hirly
8 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • KEY RESPONSIBILITIES
  • 1. Customer Support & Communication
  • Provide prompt, professional support via email and occasional calls in English and Spanish
  • Manage, track, and resolve support tickets using a ticketing system
  • Assist clients with onboarding and ensure smooth adoption of the platform
  • Deliver product walkthroughs and basic training sessions (EN/ES)
  • 2. Troubleshooting & Coordination Issue
  • Perform initial investigations of reported technical issues (user error vs. platform issue)
  • Document findings clearly and escalate to technical teams when needed
  • Act as a liaison between clients and internal teams, ensuring timely follow-up and resolution
  • 3. Documentation & Knowledge Base
  • Maintain and update Spanish-language user guides based on English documentation
  • Contribute to improving knowledge base content and support workflows
  • REQUIREMENTS
  • Education & Experience
  • 1–2 years of experience in customer support or a similar client-facing role
  • Bachelor’s degree in business, Communications, IT, or a related field is a plus, but not required
  • Relevant work experience may be considered in place of formal education
  • Skills & Qualifications
  • Fluency in Spanish and English (written and spoken)
  • Experience in a SaaS or tech environment is a plus
  • Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, Jira)
  • Strong written communication skills; ability to explain technical concepts clearly
  • Experience with onboarding or product training is a plus
  • Problem-solving mindset and ability to work with technical teams
  • Strong organizational skills and ability to work independently in a remote setup
  • Reliable internet connection and ability to collaborate with a global team
  • What We Offer
  • Flexible part-time schedule (4 hours/day, afternoon/late afternoon)
  • Opportunity to grow into a full-time role based on performance and business needs
  • Remote work within an international team
  • Training and onboarding support
  • Competitive compensation aligned with part-time scope
Original posting on Questel's site ↗

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