Hire Hangar

Customer Support Specialist – AI Assisted

South Africa · Morocco · Colombia · Chile · Peru · Philippines · Argentina · Ethiopia · Panama · Mexico

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Mid level
Countries: ZA, MA, CO, CL, PE, PH, AR, ET, PA, MX
Work mode: Remote-friendly
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

Provide timely and professional customer support via email , chat, and ticketing systems

Use AI -assisted tools to draft, summarize, and optimize customer responses

Resolve order, product, and account-related inquiries efficiently

Escalate complex issues and collaborate with internal teams as needed

Maintain accurate support records and ticket documentation

Follow support workflows, SLAs, and quality standards

Contribute to improving AI prompts, macros, and support processes

Required Qualifications

Hands-on experience in customer support or customer service roles

Experience using AI tools to assist with customer communication or workflow efficiency

Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

Strong written communication skills and attention to detail

Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

Experience supporting e-commerce or digital-first businesses

Familiarity with ticketing systems and support KPIs

Experience contributing to knowledge bases or help centers

Tools & Technology

Support Platforms: Zendesk, Gorgias, Freshdesk, or similar

AI Tools: ChatGPT, AI -powered macros, or similar

Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Original posting on Hire Hangar's site ↗

Listed on hirly, a job board. hirly is not the employer: Hire Hangar is hiring for this role.

Browse similar roles

More roles at Hire Hangar

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job