Swapcard

Customer Support Specialist - APAC

Kuala Lumpur

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: MY
Work mode: Remote-friendly
First seen by hirly: 7 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

What will you be doing?

Support all users of the platform before, during, and after their event

Run regular webinars for event organizers and exhibitors

Help the event team create content for attendees, exhibitors and organizers

Provide online and/or onsite support for events throughout their duration

Support our clients by traveling to events depending on the business needs. This request will come with weeks of noticed and all travel expenses will be covered

Your Profile

Prior experience in customer service, support or project management

Experienced and/or interested in tech and events

Excellent interpersonal skills

Collaborative with the ability to work autonomously

Service-oriented & empathetic toward clients

Startup mindset - ready to learn, adapt and initiate quickly

Passionate, proactive, and involved

Optimistic and calm when under pressure

Available to work on a weekend and flexible with working on shifts.

Original posting on Swapcard's site ↗

Listed on hirly, a job board. hirly is not the employer: Swapcard is hiring for this role.

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