Customer Support Specialist

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

What you'll be doing

Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.

Solve problems : solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.

You will get things done : beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

What you'll need

Fluency in English and Portuguese, verbal and written

At least 2 years of experience in Customer Support

Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution

Eager to work hard and go the extra mile to make our customers happy

Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ

Resourcefulness, with attention to detail and due diligence

Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Benefits

Competitive salary

Discretionary performance cash bonus

Latest technology to work with

Strong team that will help you improve your skills