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Brilliancanada

Customer Support Specialist

United States - Worcester, MA

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Vencora Business Unit:

VBU - Covenir

Job Summary:

We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description:

We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are : Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.

Responsibilities Include :

  • Work with our insurance provider clients and deliver great overall customer service
  • Take in a high volume of calls, communicate via email and letters as appropriate
  • Document all client communication across several platforms
  • Be the point person for our clients as well as their customers

Qualifications :

  • 2+ years of customer service experience in a call-center environment
  • Demonstrated communication, organizational and interpersonal skills
  • Intermediate proficiency in Microsoft Office
  • Strong independent problem solving and analytical skills

Preferred Qualifications:

  • 4+ years of insurance experience (insurance agent license a plus!)
  • Bilingual (Spanish/English)
  • Associates Degree

Things to know:

  • Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
  • Open concept work environment
  • Light to moderate noise activity
  • Paid training

Worker Type:

Regular

Number of Openings Available:

0

Original posting on Brilliancanada's site ↗

Listed on hirly, a job board. hirly is not the employer: Brilliancanada is hiring for this role.

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