Endex

Customer Support Specialist

New York City · Singapore · Los Angeles · Denver · London · Austin · San Francisco · Chicago

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Countries: US, SG, GB
Work mode: On-site / unstated
First seen by hirly: 7 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who takes a customer question seriously and follows through with a clear, useful answer.

As a Customer Support Specialist at Endex, you'll own the support queue and first response to product questions. You'll troubleshoot known issues, maintain clear customer updates and route deeper failures to Technical Support Engineers with reproducible context. CSMs remain accountable for broader account adoption and health.

Your Key Responsibilities

Own First Response: Triage chat and email requests by urgency and customer impact, keeping response and follow-up commitments clear.

Resolve Product Questions: Reproduce known issues, explain supported workflows and provide accurate guidance or a safe workaround.

Gather Good Evidence: Capture steps, context and examples needed to investigate an issue.

Escalate with Context: Give technical owners the user impact, reproduction steps and relevant environment details while keeping the customer informed.

Improve Self-Service: Turn recurring answers into useful help content.

What We're Looking For

Customer Service Instinct: You care about getting someone to a useful outcome.

Clear Communicator: You write accurately and keep explanations straightforward.

Patient Investigator: You ask questions before assuming the cause.

Reliable Organization: You manage a queue and follow through on promised updates.

Clear Case Management: You can prioritize a busy support queue, write useful customer updates and keep a case moving through resolution.

Nice to Have

Software support experience

Familiarity with ticketing tools

Experience with ticketing systems, service-level targets and knowledge-base documentation

Full-Time Benefits

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Original posting on Endex's site ↗

Listed on hirly, a job board. hirly is not the employer: Endex is hiring for this role.

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