Customer Support Specialist (Calgary, AB)

Location: Kelowna, BC (Hybrid), Ottawa, ON (Hybrid) or Calgary, AB (Hybrid)

At Fullscript , we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients , providing a platform that enables them to deliver complete, whole-person care . From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place.

Come build a healthier future with us. Let’s make healthcare whole .

THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE.

You love helping people . You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one . Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience.

You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day.

WHAT YOU'LL DO:

🎯 Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.

🔍 Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.

🧠 Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.

⚙️ Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.

💡 Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.

📈 Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.

WHAT MAKES YOU A GREAT FIT:

✔ You love helping people. Exceptional service isn’t just a skill—it’s who you are.

✔ You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.

✔ You’re detail-oriented. You notice the small things that make a big impact.

✔ You’re adaptable. Change excites you, and you’re always ready to take on new challenges.

✔ You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.

Bonus points if you:

⚡ Have experience with Zendesk or other SaaS tools.

⚡ Are tech-curious and love learning new systems.

⚡ Have an interest in integrative health and wellness.

WHAT YOU GET:

🏆 Flexible PTO —because work-life balance matters.

🏆 RRSP program —invest in your future.

🏆 Premium benefits package —including $2K for paramedical services like mental health and naturopathy.

🏆 Discounts on Fullscript’s wellness catalog —for you, your family, and friends.

🏆 Training & learning opportunities —we invest in your growth.

🏆 Hybrid work flexibility —your office, your way.