Customer Support Specialist (LATAM Only)

Customer Support Specialist (LATAM, Remote)

About Whippy

Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.

Read this before applying.

This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.

Understanding where this role fits.

At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.

What You Will Do

Respond to customer issues via Intercom with a 2-minute response SLA on chat

Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections

Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier

Proactively monitor customer usage and reach out before customers report problems

Log bugs in Linear with full documentation and follow through to resolution

Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed

Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints

Document solutions and share playbooks with the broader support team

What We Are Looking For

Real SaaS support experience, not BPO, not scripted, not call center

Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role

Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong

Ability to manage multiple open conversations simultaneously under a 2-minute SLA

Strong written English, fast, clear, and professional

Comfortable on Zoom sharing your screen and walking customers through fixes

Ambition to grow into CSM, product, or marketing over time

Location

Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.

Compensation

Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.