Customer Support Technician

Position Summary

Responsible for supporting all technology hardware and software systems in our environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through.

• Job Responsibilities:
• •Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• •Assist in coordinating audiovisual setups and providing video conferencing support.
• •Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• •Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• •Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft
• Endpoint Configuration Manager (MECM).
• •Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or
• replace resources as needed.
• •Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• •Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and
• Windows 10/11.
• •Collaborate with and assist other areas of the IT department on projects and initiatives.
• •Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• •Participate in after-hours (evening and weekend) on-call rotation.
• •Travel to remote locations to provide support as needed.
• •Perform other duties as assigned.
• •Must be able to lift 50 pounds.

• Required Skills:
• •High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• •0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise
• experience preferred.
• •Ability to quickly learn new systems in a fast-paced environment.
• •Strong problem-solving, analytical thinking, and adaptability.
• •Able to manage multiple priorities and work independently or in a team.
• •Effective under pressure, with strong organizational and time-management skills.
• •Entry-level Tier 1 role supporting low- to medium-complexity issues.
• •Works under general guidance from senior IT staff, following documented procedures and checklists