Customs Compliance Specialist II

Description

The Customs Compliance Specialist II is the dedicated Client Support & Compliance resource for ICAT Customs Brokerage and must be a Licensed Customs Broker. The role covers new client solutions design, post-entry work, compliance evaluation, onboarding consistency, audit support, and client compliance calls, freeing the team to focus on entry volume and service and creating room for consulting-focused revenue opportunities.

Essential Duties and Responsibilities

Post-Entry Work

• •Prepare and file post-entry corrections and amendments, and conduct compliance reviews and audits of entries
• •Follow up on documentation and respond to agency and client inquiries on post-entry matters

Client Education & Support Calls

• •Lead client calls on ACH transitions, SOPs, and process changes, documenting outcomes and follow-up
• •Advise clients on import/export restrictions and customs compliance impacts to their supply chain

New Client Onboarding & Solutions Design

• •Join new client calls and design customs brokerage solutions that fit client requirements
• •Partner with Sales, Operations, and IT on implementation and continued business development

Onboarding Consistency & Audit Support

• •Develop and apply standard onboarding procedures to ensure a consistent client experience
• •Support client and agency post-entry audits, from gathering documentation to tracking resolution

Compliance Evaluation & Consulting Support

• •Evaluate client and ICAT processes against customs and Partner Government Agency requirements (FDA, USDA, EPA, NHTSA), perform control checks, and recommend corrective action
• •Monitor regulatory changes, support compliance policies and procedures, and assist with the ICAT ACE account as directed
• •Support consulting-focused revenue opportunities by scoping client compliance needs and assisting with proposals
• •Support the ICAT CX initiative and cross-functional regulatory changes with Operations, IT, HR, and Finance
• •Support Entry Team with Custom Entry Processing if needed
• •Perform other duties, as assigned

Requirements

Qualifications & Skill Requirements

• •Bachelor’s degree in a business-related or supply chain field preferred
• •Active U.S. Customs Broker License required
• •3+ years of customs brokerage, post-entry, or compliance experience
• •Preferred qualifications and skills include:
• •Working knowledge of ACE, entry processing, post-summary corrections, and customs audits
• •Experience leading client-facing calls and delivering client education
• •Advanced skills with Microsoft Office products

Key Competencies

• •Superior communication skills and a highly motivated, positive team-player attitude
• •Extremely well organized and detail-oriented, able to set priorities, multi-task, and meet deadlines
• •Proven analytical and problem-solving skills in a time-sensitive, logistics environment
• •Builds credible relationships and works well in a client-centric setting
• •Consistent in follow-up and follow-through, with a high level of personal integrity
• •Exemplifies ICAT’s core values: Integrity, Loyalty, Passion, Commitment and Respect

Physical Demands and Work Environment:

• •Most work is performed indoors in an office setting, with a flexible approach to work due to client and project needs
• •Regularly use hands to type, handle, or feel; required to use close and distance vision and focus
• •Must have clear, easy to understand oral communication ability
• •Ability to lift up to 20 pounds and sit for prolonged periods; may occasionally stoop, climb, or squat

Supervisory Responsibilities : No

Travel: No

Location: Remote

Salary Range: $71,740 - $84,400