Customs Specialist

C.H. Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations. If you thrive in a fast-paced environment where your expertise directly impacts customers and business performance, we encourage you to apply.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance

Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns

Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections

Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes

Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers

Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery

Own and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellence

Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues

Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness

Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management

Required Qualifications:

High School Diploma or GED

Minimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents

Preferred Qualifications:

Associate or bachelor's degree from an accredited college or university in related field

Experience supporting automation-enabled workflows or BPO-integrated operations

Familiarity with customs exams, government agency holds, or dangerous goods processes

Knowledge of ABI, AMS queries, or entry summary components

Proficient in Microsoft Office Suite of programs

Prior experience in customer-facing operational support or escalation management

Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain

Excellent communication, prioritization, and multi-tasking skills

Excellent customer service skills and follow up to be utilized with customers and the network

Proven track record of dealing with customers and being client focused

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

Reputation for logical, methodical and expedient approach to problem resolution

High level of attention to detail

Ability to work in a fast-paced and deadline-driven office environment

Values a diverse and inclusive work environment

Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role. Candidates must be able to pass an initial and annual background check, as

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$25.38 - $40.21

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page