CX Business Systems Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Business Systems Analyst based in Canada.

The CX Business Systems Analyst will lead the transformation and optimization of Customer Experience (CX) technology across a portfolio of SaaS businesses. This role focuses on selecting, implementing, and improving the platforms and tools that enable effective customer support and success operations. You will manage technology initiatives from initial discovery and requirements gathering through implementation, integration, launch, and ongoing improvement. A key priority will be modernizing CX technology through AI-powered service solutions, automation, and customer support platforms. Working closely with CX leaders, operations teams, and technical stakeholders, you will translate business needs into scalable systems and efficient workflows. This is an opportunity to shape innovative customer experiences while helping distributed teams improve service quality and operational performance.