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Jobgether

CX Operations Manager

Germany

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hirly's read of this role

Role family
Operations
Seniority
Lead / management
Country
DE
Work mode
Remote-friendly
First seen by hirly
5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager based in Germany.

  • This is a high-impact customer experience operations role focused on building the systems that help support teams perform at their best.
  • You’ll own the knowledge, training, quality, and performance infrastructure that enables consistent and efficient customer interactions.
  • Working closely with BPO leadership, internal QA teams, and AI specialists, you’ll turn customer data into practical improvements across the support organization.
  • You’ll combine operational rigor with strong communication skills, creating clear processes and training programs that work across different teams and time zones.
  • The role offers significant ownership, with the opportunity to improve workflows, strengthen self-service, and identify new automation opportunities.
  • You’ll also use metrics such as CSAT, NPS, QA, FCR, and AHT to identify recurring issues and drive measurable improvements.
  • The environment is fully remote, high-trust, fast-moving, and designed for someone who takes initiative and stays several steps ahead.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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