D365 CRM Senior Business Analyst

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients , and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a Microsoft D365 CRM Business Analyst , you will be client-facing and responsible for the discovery, scoping , and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team , and the wider internal CRM community. This role provides the opportunity to work for Microsoft ’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you’ll do

Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

Participate in client workshops to analyze and design solutions for workstream s

Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis

Write functional specifications and collaborate with the technical team to ensure functional requirements are understood

Prototype, configure, and test respective business processes

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6 + years of experience within Microsoft D365 CRM, On-Premise .

Hands-on experience of developing C#.net developing Web Services, Console applications etc or in implementing the SSIS packages

Strong proficiency in C# for writing plugins, custom workflows, and server-side logic.

Familiarity in Dynamics Service or Customer Service Module s

Mature understanding of the module, OOTB features of service management.

Experience in designing and implementing the Service /Sales CRM module

Experience managing client engagements on change management

versed in managing communications to convey to Developers, SW testers on the change management

Experienced working within Agile Methodoligies , Waterfall

Managing Tracking with JIRA

Experienced in new services blueprinting skills

Experience participating in requirements gathering process.

Good to have React JS development or integration with CRM exposure

Excellent interpersonal and stakeholder management skills.

Would be great if you have;

Microsoft certifications in Dynamics 365 or Power Platform.

Experience with ReactJS or Power Platform components.

Exposure to Agile delivery methodologies.

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