Data & Analytics Manager, Data Visualization & Business Intelligence

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Data & Analytics Manager, Data Visualization and Business Intelligence to evaluate evolving organizational data needs and designs, as well as build, maintain, and continuously improve dashboards and other business intelligence (BI) products that give program teams, from project staff to executive leadership, trusted and decision-ready views of program data drawn from JDS (Salesforce), the Protection Collaborative, and data warehouse applications. This role is responsible for extending BI to supporting planning, working closely with Global Technology Solutions (GTS) and Global Programs (GP) teams, training users to read and act on dashboards, directing contracted consultants on dashboard work, and protecting the survivor data behind every visual.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to Director, Data & Insights and requires current authorization to work in the United States. Visa sponsorship is not available for this position, now or in the future.

Responsibilities:

Documentation, Reporting & Data Management:

Designs, builds, and maintains Tableau dashboards connected to JDS and any future data warehouse, in order to give project officers, portfolio leads, country directors, and executives' views of program data that fit their decisions;

Validates dashboard figures against source systems and documents metric definitions and data lineage in order to ensure every published number is accurate and reproducible; and

Monitors dashboard refresh, performance, and usage in order to improve or retire content that does not support decisions.

Research, Program Management and M&E:

Works with program and M&E colleagues to translate indicators, including baseline/endline study data, into clear, calculable metrics in order to ensure dashboards measure what programs need to learn;

Builds trend, comparison, and, over time, forecasting views in order to move BI from describing last quarter to supporting planning for the next; and

Gathers and prioritizes dashboard requirements from users and manages the BI build backlog, including work assigned to contracted consultants, in order to deliver on time and within scope.

Networking & Partnership:

Works with GTS, and Global Programs Data Engineering & Systems lead to specify data models, access, and refresh needs in order to ensure dashboards are built on governed, reliable data;

Partners with regional specialists and country-level business analysts to gather local needs and use cases, and as local champions to extend dashboard training, in order to keep dashboards and training products relevant across contexts;

Manages contracted consultants and vendors on bounded dashboard projects, including scoping work, directing day-to-day delivery, and reviewing quality, in order to deliver within agreed scope and budget; and

Coordinates with GTS on licensing, access, and security in order to keep dashboards available to the people who need them.

Strategy & Knowledge Development & Implementation:

Develops and maintains a BI and visualization roadmap aligned to the Data & Insights vision in order to sequence dashboard builds against user needs and data readiness;

Evaluates emerging BI and visualization tools (for example, Tableau Next, Flourish Studio) and recommends options to the Director in order to ensure tool choices fit IJM’s needs, security requirements, and budget; and

Briefs program leaders on what dashboard insights mean for planning and learning in order to turn data into decisions.

Training and Development:

Assesses training and development needs among dashboard users, including HQ, regional, and country staff, and designs role-based learning paths for dashboards and BI products in order to help project officers, portfolio leads, country directors, and executives read, filter, and act on the data that matters to their decisions;

Creates and updates dashboard guides, walkthroughs, short videos, and job aids using adult learning principles in order to make dashboard training practical, engaging, and reusable for staff at HQ and in the field;

Delivers and coordinates live and virtual dashboard training, onboarding, and office hours across time zones at each dashboard launch and release, beginning with the KPI 3 dashboard, in order to build user confidence in and adoption of the dashboards;

Evaluates dashboard training using participation, dashboard usage, and user feedback in order to improve both the training and the dashboards; and

Coordinates with Data Engineering & Data Enablement functions so dashboard training aligns with JDS and Protection Collaborative training in order to give users one coherent learning path.

Policies and Procedures:

Establishes and maintains dashboard design, accessibility, and branding standards and a shared metric dictionary in order to keep dashboards consistent and easy to interpret;

Applies Global Programs data protection and safeguarding requirements to every visualization, including role-based access, de-identification, and small-number suppression, in order to protect survivors, partners, and staff from risk; and

Drafts SOPs for dashboard release, change requests, and maintenance in order to keep dashboards sustainable beyond initial rollout.

General Tasks:

Participates in IJM’s community of spiritual formation.

Qualifications:

Bachelor’s degree in data science, statistics, information systems, public policy, international development, or a related field, or equivalent practical experience. A master’s degree is preferred;

Minimum 7 years of experience designing and delivering BI dashboards in a production environment, preferably with Tableau;

Experience building dashboards for non-technical audiences at multiple levels of an organization;

Experience working with Salesforce data and/or a cloud data warehouse; hands-on Snowflake experience is a plus;

Experience managing or directing consultants, contractors, or vendors on defined projects;

Experience in a nonprofit, international development, monitoring and evaluation, or program-data setting is preferred;

Experience training or supporting non-technical users on BI tools or data products is preferred;

Tableau certification (for example, Certified Data Analyst) is preferred;

Excellent written and spoken English;

Advanced Tableau skills: dashboard design, calculated fields, level-of-detail expressions, parameters, performance tuning, and publishing and permissions (including row-level security) on Tableau Server or Cloud;

Strong SQL, and the ability to query and shape data from Salesforce (JDS) for dashboard use; familiarity with Salesforce data structures and SOQL is preferred;

Working understanding of how Snowflake works (data warehouse concepts, schemas, querying, and connecting Tableau to it) and the ability to build on it with Data Engineering & Systems; prior hands-on Snowflake experience is not required;

Working knowledge of dimensional