Data and Quality Assurance Program Coordinator

Description

Overtown Youth Center is seeking a dedicated and experienced Data and Quality Assurance Program Manager to provide strategic oversight and day-to-day implementation of key data functions for OYC Miami’s Program Department. Working closely with the Chief Impact Officer and program leadership, this role ensures that program data systems, collection processes, reporting practices, compliance documentation, and quality assurance activities support accurate decision-making, funder reporting, program fidelity, and continuous improvement. The Manager plays a critical role in strengthening the organization’s capacity to monitor outcomes, identify trends, improve service delivery, and demonstrate impact across youth, family, and community programs.

Who we are:

Overtown Youth Center is committed to enriching the lives of youth and families by offering opportunities for growth, development, and success. We provide a safe, supportive, and inclusive environment where students are encouraged to explore their talents, learn new skills, and express themselves. Our focus is on empowering youth to achieve their full potential through various educational programs, including the arts.

What you would do:

· Lead the implementation, maintenance, and continuous improvement of program data systems, tools, and workflows to ensure accurate, consistent, and timely data collection and reporting across the Program Department.

· Supervise, train, and support data entry staff and program teams to ensure compliance with data management protocols, documentation standards, reporting deadlines, and quality assurance procedures.

· Develop and implement standardized protocols for data collection, entry, validation, analysis, and reporting to maintain data integrity and meet organizational, grant, contract, and funder requirements.

· Conduct routine data audits, quality checks, and program reviews to identify discrepancies, documentation gaps, compliance risks, and opportunities for improvement.

· Prepare and analyze dashboards, performance reports, and data trends to monitor enrollment, attendance, service delivery, participant outcomes, and program effectiveness, supporting leadership decisions and funder reporting.

· Collaborate with program leadership and site-based teams to evaluate performance, monitor progress toward program goals, identify areas for improvement, and implement data-driven corrective actions.

· Oversee program quality assurance and compliance monitoring by reviewing program records, service documentation, and performance indicators, while supporting preparation for funder monitoring visits, audits, and external evaluations.

Requirements

Who we’re looking for:

· Bachelor’s degree required in data analytics, public administration, social work, education, nonprofit management, human services, business, or a related field; master’s degree preferred.

· Minimum of three to five years of experience in program data management, quality assurance, compliance monitoring, evaluation, grants management, or performance measurement.

· Experience supporting youth development, education, workforce, family support, nonprofit, or community-based programs preferred.

· Strong proficiency with Microsoft Office, especially Excel; experience with databases, dashboards, case management systems, survey tools, or reporting platforms strongly preferred.

· Demonstrated ability to analyze data, identify trends, prepare reports, and communicate findings to a range of audiences.

· Strong writing, documentation, organizational, training, and project management skills.

· Valid driver’s license, reliable transportation, and the ability to pass drug screening and Level 2 background check.

· Ability to work flexible hours, including weekends, as needed.

Why Join Us:

· A supportive work environment where creativity and professional development are encouraged.

· Competitive compensation and benefits package.

· A collaborative team that values diversity, equity, and inclusion.

Join us at Overtown Youth Center, where your passion for the arts can help inspire, empower, and transform the lives of young people in Miami.