Data Center Operations Engineer, ICN - DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Data Center Operations team deploys and maintains the servers and infrastructure in our data centers. Amazon uses large-scale, high-density data centers and we support our customers 24x7 all year, so work is by shift, on-call or a combination. The cloud business is continuously growing and offering new features, so our data center infrastructure is always dynamic and expanding.

• AWS 인프라 서비스 (AIS)
• AWS 인프라 서비스는 모든 AWS 글로벌 인프라의 설계, 계획, 제공 및 운영을 담당합니다. 즉, 우리는 클라우드를 운영하는 팀입니다. AIS는 고객이 의존하는 혁신에 지속적으로 액세스할 수 있도록 모든 AWS 데이터 센터와 모든 서버, 스토리지, 네트워킹, 전력 및 냉각 장비를 지원합니다. 또한 공급망에 영향을 미치는 수천 가지 변수가 있는 가장 어려운 문제를 해결하기 위해 노력하고 있으며, 이에 도움을 줄 재능 있는 인재를 찾고 있습니다.

소프트웨어, 하드웨어, 네트워크 엔지니어, 공급망 전문가, 보안 전문가, 운영 관리자 및 기타 중요한 역할로 구성된 다양한 팀에 합류하게 됩니다.AWS 전반의 사람들과 협력하여 최고 수준의 안전 및 보안 표준을 제공하는 동시에 고객에게 가능한 최저 비용으로 무한해 보이는 용량을 제공할 수 있게 됩니다.또한 대담한 아이디어를 환영하고 이를 소유하여 완성할 수 있게 하는 포용적인 문화를 경험하게 될 것입니다.

AWS의 데이터센터 운영팀은 글로벌 클라우드 컴퓨팅 인프라를 설계, 설치 및 유지 관리하고 있습니다. 운영팀의 업무 범위에는 Linux 시스템 장애처리, HW 서버 복구, 네트워크 이슈 해결, 데이터 센터 유지 보수 지원 등이 포함됩니다.

Amazon은 대규모의 고밀도 데이터 센터를 사용하며 일년 내내 연중 무휴로 고객을 지원하므로 업무는 교대근무로 이루어집니다. 클라우드 비즈니스는 지속적으로 성장하고 새로운 기능을 제공하므로 데이터 센터 인프라는 항상 동적이며 확장됩니다.

• Key job responsibilities
• Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
• Linux server and XEN service virtualization troubleshooting
• Remediate physical layer outages on both Systems & Network
• 24x7 On-Call requirements and shift rotations
• Install & configure racks in-line with internal SLAs
• Triage & resolve trouble tickets for all devices
• Physical replacement of server and network devices
• Define metrics to increase our customer uptime
• Enforce Amazons Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency
• Participate in and deliver on a number of local/regional/global projects
• Participate in team meetings for metric analysis and project status updates
• Contribute in building the world’s largest Cloud infrastructure
• * This role involves covering 24x7 shift rotation

• 시스템 및 네트워크 하드웨어 이슈 해결을 통해 시스템 안정성 유지
• Linux 서버 및 XEN 서비스 가상화 문제 해결
• 시스템 및 네트워크의 물리적 계층 문제 해결
• 외부/계약 업체와의 협업
• 보안 및 안전 관련 프로세스 및 지침 준수
• 24x7 On-Call 교대 근무
• 서버 및 네트워크 장치의 물리적 교체
• DC 업무 환경 개선 및 운영 효율성 향상을 위한 프로세스 개선 작업
• 글로벌 프로젝트 참여 기회 제공

• About the team
• About AWS
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

• Why AWS?
• Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

• Mentorship & Career Growth
• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• - 2+ years of computer hardware troubleshooting and repair experience
• - Bachelor's degree in information technology or computer science
• - Can lift and rack equipment up to 40 pounds

Preferred qualifications

• - Experience working in a colocation data center facility
• - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• - Experience in a relevant field (e.g., Computer Science, Networking Engineering)
• - Bilingual (Korean/English)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.