Data Quality Analyst

Summary

The Data Quality Analyst (DQA) is responsible for the veracity and efficiency of the case information system. The incumbent provides quality assurance of all electronic entries through research and analysis of both accuracy and timeliness of information. The incumbent recommends appropriate actions, conducts training, and maintains procedural documentation. The DQA reports to the Operations Support Supervisor.

Duties

Representative Duties: Responsibilities of this position include but are not limited to the following: Performs second level quality control (QC) district-wide by reviewing, identifying, and performing corrective actions to ensure the accuracy of data, filings, and official records entered through the Case Management/Electronic Case Filing (CM/ECF) program. Corrective actions include communicating error resolution to court staff and members of the public. Assists with first level QC, when needed, to ensure accuracy and completeness of official case records from opening to final disposition. Compiles data used for monthly reports that document the quality and quantity of work performed by each staff member for specified time periods. Advises supervisors regarding trends in errors. Recommends new procedures and changes to existing procedures. Maintains procedural documentation. Identifies court training needs. Develops training materials. Delivers training, including for new employees. Responds to docket inquiries and questions from court staff and filing questions from members of the public. Prepares and distributes periodic reports that are required by the AO or required internally pursuant to the Guide to Judiciary Policy. Reviews and takes corrective actions on judgments district-wide. Makes administrative corrections to the record, including replacement of pdfs. Monitors undeliverable notices of electronic filing and takes appropriate actions. Reviews judgments in criminal cases prior to filing to ensure accuracy. Recommends revisions as necessary to sentencing judges as appropriate. Assists with administration of Court programs, including the Pro Bono and Alternative Dispute Resolution programs. Other duties as assigned.

Qualifications

Minimum Qualifications: Candidates must have a high school diploma or equivalent and two years of specialized experience. Desired Qualifications: Bachelor's degree from an accredited college or university. Experience in a legal setting, and CM/ECF (Case Management/Electronic Case Filing) experience is highly desirable. Specialized Experience: Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or human resources/payroll operations. Candidates must also demonstrate: A consistent past employment record; Experience in dealing with routine and complex assignments; Excellent typing and proofreading skills; A demonstrated ability to think through, analyze, and interpret written communications; Ability to prioritize tasks and work assignments; Superior oral and written communication skills; Strong interpersonal skills; and A professional demeanor and appearance appropriate for a law or professional office environment.

Education

Candidates must have a high school diploma or equivalent.