Data Quality Analyst

Summary

The Data Quality Analyst is responsible for maintaining the accuracy, integrity, and completeness of case management data within the Probation Automated Case Tracking System (PACTS360). The position analyzes database information to identify and correct data errors and deficiencies, generates and reviews statistical reports, and supports compliance with national and district reporting requirements. The incumbent serves as a resource for PACTS360 system updates, data entry procedures, and more.

Duties

Extract and analyze information from databases and identify data entry errors and data deficiencies. Maintain accuracy and completeness of official case records and user log errors. Make data entry corrections. Advise supervisor/manager when input errors are found or information is missing and recommend corrective action, including recommendations for revising data entry procedures. Work with users to explain the causes of errors and actions necessary to prevent reoccurrence. Generate and analyze statistical reports on a reoccurring basis. Assist with developing and customizing reports to fit district needs. Prepare and submit statistical data to the Administrative Office (AO) as required and in accordance with policy. Assist in determining what information can be purged or archived from database. Remain current and knowledgeable of all Probation Automated Case Tracking System (PACTS360) national updates and new generations provided by the AO. Provide PACTS360 training to staff who perform data entry or use PACTS360. Act as the point of contact with outside agencies to resolve data discrepancies, verify case information, and ensure appropriate workload credit. Manage DQA inbox and maintain Court calendars. Perform office reception, answering telephones, typing, and filing. Occasional travel, as needed.

Qualifications

MINIMUM QUALIFICATIONS Applicant must possess high school diploma or equivalent and two years of general experience, plus one year of specialized experience. Specialized Experience: Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or human resources/payroll operations. Educational Substitution: Education above the high school level may be substituted for required general experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of general experience. Education may not be substituted for specialized experience because operational court support positions require hands-on experience to be credited as specialized experience. PREFERRED QUALIFICATIONS Associate degree or above from an accredited institution in a field of academic study such as business administration, information systems, criminal justice, or related field. Experience with case management tracking, database queries, and report-writing tools. Familiarity with data validation, auditing, and quality assurance methods. Demonstrated computer skills (Windows, Microsoft, and Adobe environment).

Education

Applicant must possess high school diploma. Prefer an Associate degree or above from an accredited institution in a field of academic study such as business administration, information systems, criminal justice, or related field.