Datacenter IT Technician

OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU?

Driven by our continuous growth and expanding infrastructure needs, we are seeking a dedicated Datacenter IT Technician to join our team.

Your core mission will be to maintain, diagnose, and repair IT hardware within our high-density datacenter environments. You will assemble racks, perform optoelectronic testing (fiber, copper, reflectometer, optical tracer), and resolve hardware issues efficiently while upholding high compliance and quality.

YOUR FUTURE TEAM

We work in a collaborative, fast-paced, and results-oriented environment where continuous improvement and service excellence drive our daily operations.

You will join a team of 3 technical experts in your cluster (Paris North or South region). You will work daily alongside your peers on-site in datacenter facilities, interacting directly with key infrastructure suppliers, as well as internal stakeholders including Hardware Support, Product Engineers, and client-facing internal teams.

Your future management structure: You will report to the Datacenter IT Manager within the Datacenter Operation Management organization, with day-to-day operational guidance from the IT Team Leader.

Work Location & Environment: On-site presence in datacenters and direct contact with suppliers. The scope covers 2 clusters split across 2 main bases: Saint-Ouen-l'Aumône (North Region) and Vitry-sur-Seine (South Region).

YOUR DAILY ROUTINE

Hardware Maintenance & Assembly: Assemble, rack, cable, and configure servers and hardware equipment within strictly regulated datacenter spaces.

Diagnostics & Troubleshooting: Perform hardware diagnostics, component replacements, and fiber/copper cable testing using optical tracers and reflectometers.

On-Site Coordination & Escorts: Serve as the primary operational link on-site, escorting and supervising external subcontractors, suppliers (e.g., Opcore).

Service Desk & Asset Management: Log, process, and update internal tickets, asset tracking, and maintenance documentation using Jira Service Management, Odoo, and Google Sheets.

Operational Vigilance: Maintain continuous vigilance regarding hardware handling and site access (badges, high-value component safety), proactively raising alerts on operational issues to safeguard company interests.

ABOUT YOU

HARD SKILLS:

Experience: Minimum 2 years of hands-on experience in IT hardware maintenance, hardware support, or datacenter technician roles.

Technical Mastery: Proven expertise in IT hardware troubleshooting, hardware assembly, diagnostics, and cabling (copper and optical fiber testing, reflectometer, optical tracer).

Tools & OS: Comfortable using Jira Service Management, Odoo, and Google Sheets.

Driver's License: Active B-category driver's license is required for operational travel across sites.

SOFT SKILLS:

Strong Service Mindset: High dedication to serving internal clients, maintaining transparency, and explaining resolution paths clearly when requests cannot be met immediately.

Proactivity & Transparency: Excellent communication regarding field challenges; acting as a reliable proxy on-site to anticipate risks and protect infrastructure interests.

Rigorous & Quality-Oriented: Respectful of strict security and compliance standards in highly restricted access environments.

Team Spirit & Motivation: Highly motivated, autonomous, and eager to contribute to a growing team.

WHAT YOU WILL FIND AT SCALEWAY ++++

International environment : With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility : Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ?

• ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
• ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
• ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

Discovery call with a Talent Acquisition Manager (30min)

Technical & Role Interview with the Datacenter Operations Manager (1h)

Interview with the Datacenter IT Team Leader (1h)

Final Interview with the Datacenter IT Technicians Team (1h)