Dean, Success Coaching (Pathway Aligned Student Success)

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

40

Compensation Range

Administrator Range E08

Salary Minimum

$116,483.00 Annually

FLSA

• United States of America (Exempt)
• Work Location

• •All positions are considered on-site roles.
• •After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• •Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

• Administrator
• Reporting to the Assistant Vice Chancellor of Student Success, this position will initially provide leadership for Success Coaching services supporting Non-Credit Continuing Education and Virtual Success Coaching, as well as other student success initiatives that advance Dallas College’s Success Coaching engagement model. The Dean will help strengthen and scale coaching practices, develop effective operating processes, support cross-functional collaboration, and contribute to the implementation of a pathway-aligned student success model across the College.

As Dallas College continues to develop its pathway aligned model, the position’s scope of responsibility is expected to evolve. Over time, the Dean will transition from primary oversight of Non-Credit Continuing Education and Virtual Success Coaching to leading Success Coaching efforts aligned with one or more Schools and their associated pathways, with the specific scope of responsibility determined as the model develops.

Position Summary

Dallas College is seeking an experienced, dynamic leader with a proven track record of implementing high-impact success coaching and/or case management to improve the quality of the student experience, and increase student retention, persistence, credential completion, employment, and/or transfer.

The Dean, Success Coaching leads a large team of Success Coaches who serve a central Student Success role, providing extensive, on-going case management for students throughout the full student lifecycle from enrollment to completion. Leadership of this team of Success Coaches includes leveraging a dynamic variety of internal and external resources and partnerships to support the success of more than 80,000 students across Dallas County and the DFW Metroplex.

The Dean, Success Coaching:

• •Oversees a team of Success Coaches, a central Student Success role, responsible for concierge-styled student case management that provides high-impact engagement, and continuous monitoring, tracking, and support from enrollment to credential completion and career placement. Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey toward a career.
• •Manages Associate Deans of Success Coaching—leaders of Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations.
• •Manages Senior Manager, Professional Development and co-facilitates ongoing professional development for Success Coaches to ensure implementation of coaching, advising, and student success strategies steeped in current research and promising practices.
• •Collaborates with a broad career-connected network of internal and external partners to leverage resources and supports that eliminate barriers and promote student persistence, success, and completion.
• •Leverages emerging technology to streamline student communication, tracking, and service efficiencies.
• •Performs other duties as assigned.

Required Knowledge, Skills & Abilities

• •Experience leading or managing major change initiatives.
• •Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition.
• •Demonstrated ability to apply excellent knowledge of contemporary research which underpins high impact coaching, advising, and student success strategies.
• •Demonstrated depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, and career services.
• •Demonstrated strong supervision, management, and development experience that promotes high expectations for employee accountability and quality customer service.
• •Demonstrated experience leading, tracking, and monitoring employee performance in a remote work environment.
• •Proficient in the use of quantitative and qualitative data to improve the student experience and increase student success outcomes (persistence, completion, transfer, and employment).
• •Familiar with relevant national policies, practices and legislation that relates to pathway development and support.
• •Ability to respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
• •Demonstrated understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
• •Demonstrated understanding of the principles of program evaluation and student outcome assessment.
• •Understanding of budget preparation and management.
• •Excellent time management, organization, problem-solving, and communication skills.
• •Demonstrated strong verbal and writing skills and ability to effectively communicate complex ideas with clarity and precision.
• •An appreciation of shared governance and evidence of strong ability to work effectively and collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside a college or university.
• •Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Key Responsibilities

• •Build and sustain a team of highly relational and highly knowledgeable Success Coaches that will operate across the seven campuses of Dallas College, to guide traditional, dual credit/ECHS/P-Tech, continuing education, and other specialized student populations through student experience milestones towards completion and a career.
• •Develop a comprehensive strategic plan identifying priorities, goals, and key performance indicators related to a retention, persistence, and success plan for Dallas College.
• •Experience working with underserved and marginalized communities.
• •Collaborate with Academic, Workforce, and other Student Success leaders to research, develop, and implement high-impact engagement and support strategies that promote and strengthened student outcomes.
• •Collaborate with division deans to plan and develop student-centered programming and services that clearly delineate activities focusing on a first and second-year experience.
• •Plan, develop, and implement orientation programming that ensures student readiness for the first day of class, and access to wrap-around supports and resources that eliminate barriers to persistence and success.
• •Leverage emerging technology to create systemic efficiencies in the delivery and tracking of student communications, services, and experiences.
• •Assess and evaluate Success Coaching activities for effectiveness and evidence of student achievement of desired student learning.
• •Leverage success coach-based industry partners to facilitate assist in building a baseline for professional success coaching standards.
• •Develop and implement high quality customer service standards, aligned with monitoring and reward strategies.
• •Set priorities for the Success Coaching team and ensure team member accountability through intentional tracking and monitoring of desired unit goals and outcomes.
• •Experience interpreting, articulating, and implementing a variety of regulations, policies, and procedures to ensure compliance with Dallas College, state, and federal requirements.
• •Assume overall responsibility for directing the activities of the personnel eng